Patient Coordinator, Penn Dental Family Practice
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Patient Coordinator, Penn Dental Family Practice
Job Profile Title
Job Description Summary
The Patient Coordinator will assist the Penn Dental Family practice, located at 3737 Market Street, in maintaining a patient/customer focus, support the delivery of high quality care, share a passion for patient and customer centered care, and assist in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of checking in/checking out, patient registration, appointment scheduling, and referrals/pre-authorizations, the role will be expected to be a collaborative and customer-focused partner with diverse faculty, staff, students, patients and community members.
Verify & maintain the accuracy of patient records including demographics, insurance, financial & guarantor data. Provide coverage and support as needed for the practice. Take responsibility for all work activities and personal actions; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; acknowledge and learn from mistakes without blaming others; recognizes the impact of one's behavior on others.
Complete daily review of dental site appointment book for accuracy & completion of dental procedures including appointment book controls for maintaining productive & efficient patient flow. Respond to routine treatment & billing questions. Reconcile daily cash receipts. Collect co-pays and explain PDFP polices regarding co-pays required at the time of service. Fosters a sense of collegial partnership and teamwork. Encourages cooperation and establishes common ground.
Accurately create schedules with the faculty practices meeting targeted daily goals. Schedule patients accurately & completely. Offer appointment alternatives when needed. Accurately gather patient demographics, insurance and/or financial information to establish patient's account, financial & billing data. Handle all insurance verification as well as pre- and post-appointment activity. Remains calm in stressful situations. Demonstrates pleasant disposition that puts people at ease.
Professionally greet & assist patients by scheduling appointments, providing explanation and translating information concerning dental clinic, charges, policies, & procedures. Register patients & prepares new charts. Consistently demonstrates concern & courtesy towards colleagues & customers; treats all people respectfully; takes personal responsibility for correcting problems; follows up with individuals to ensure satisfaction with the level of service they have received.
BA/BS and 2 - 3 years of experience or equivalent combination of education and experience is required. Previous working experience in dentistry profession with understanding of dental terminology, treatments and procedures is required.
Competencies: Excellent communication, interpersonal and customer service skills. Excellent speaking voice; proper grammar, diction, enunciation and tone. Excellent listening and organization skills; ability to multi-task. Ability to effectively communicate verbally and written within all levels.
Ability to work with others in a collaborative and professional manner; teamwork is essential. Ability to adapt to change and meet the unexpected needs and demands. Must be accountable, dependable, independent, motivated, punctual, reliable and flexible. Must exhibit excellent work ethics and maintain honesty and integrity.
Job Location - City, State
Department / School
School of Dental Medicine
$16.23 - $29.21
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.