Are you customer focused and dedicated to providing an excellent service? Do you have excellent organisation skills with the ability to plan and prioritise work effectively?

As the main point of contact for customers, you will be responsible for providing an efficient and helpful service at our fitness and sport complex at the University of Leeds. The University has invested £1.2M to expand ‘The Edge’ sports facility and provides state of the art fitness and class equipment, offering a range of classes and aquatics activities and 25 metre 8 lane swimming pool.

Working as part of our reception team, you will be responsible for providing a range of information to customers, taking bookings, handling cash and providing assistance to the Sales team when required. You will also assist to monitor the use of the facilities and contribute to the general operation of the service.

You will have experience of working in a customer focused reception environment with a commitment to providing exceptional customer service. You will have

excellent verbal and written communication skills, with the ability to develop effective relationships. With excellent planning, organising and prioritising skills, you will have the ability to work under pressure during challenging situations and resolve a variety of problems.

Posts available:

2 x full time posts 

You will be required to work on a shift based system, which includes the requirement for you to work early mornings, evenings, weekends, University closure days and bank holidays. You will be primarily based at one of our designated sports facilities, however will be required to work at any of our sports facilities when required.

A number of variable hours posts 

The total number of variable working hours available for this role will be variable and will be dependent upon the needs of the business.

Immediate start available.

To explore the post further or for any queries you may have, please contact:

Robert Henriques, Head Receptionist 
Tel: +44 (0)113 343 7401, email: R.V.Henriques@leeds.ac.uk 

Location:  Leeds - Main Campus
Faculty/Service:  Facilities Directorate
School/Institute:  Commercial & Campus Support Services
Section:  Sport & Physical Activity (SPA)
Category:  Administrative and Clerical Support
Grade:  Grade 2
Salary:  £16,420 to £17,361 p.a. pro rata
Working Time:  The total number of variable working hours available for this role will be variable and will be dependent upon the needs of the business.
Post Type:  Hourly/Variable
Contract Type:  Ongoing    
Closing Date:  Sunday 19 January 2020
Interview Date:  Thursday 23 January 2020    
Downloads:  Candidate Brief