Training Officer

Queensland, Australia
Monday, 6 January 2020
End of advertisement period
Monday, 20 January 2020
Contract Type
Fixed Term
Part Time

Position Overview

The Training Officer supports the administration and delivery of James Cook University’s GP Training Program within a designated regional node or training site, in accordance with College and Australian General Practice Training (AGPT) requirements. The incumbent will be the main point of contact for all Medical Education staff, Registrars and Training Practice enquiries and will provide administrative support for the teaching and learning program. The Training Officer will respond to enquiries, provide advice,organize travel and accommodation, coordinate appointments and events, process payment requests and disseminate information to Registrars, Supervisors, Training Practices and Hospitals, regarding GP Training processes and policies.

Division of Tropical Health and Medicine

The Division of Tropical Health and Medicine encompasses human and animal health professional areas and related biomedical science disciplines. The Division has a particular focus on the health of rural, remote and Indigenous Australian communities and tropical medicine.

The Colleges of the Division include:

  • Medicine and Dentistry
  • Healthcare Sciences
  • Public Health, Medical and Veterinary Sciences

College of Medicine and Dentistry

The College of Medicine and Dentistry aims to promote health and strengthen healthcare for the communities of northern Australia and beyond, through socially accountable health professional education, discoveries, partnerships, advocacy and leadership. It delivers unique education and training to produce health professionals who aspire to make a difference in rural and regional Australia. The College promotes, fosters, supports and administers quality teaching and research in Medicine, Dentistry and Pharmacy, with a focus on the needs of rural, remote and underserved communities, tropical medicine and the health of Aboriginal peoples and Torres Strait Islanders.

JCU is also the only university contracted by the Federal Government to deliver the Australian General Practice Training Program, providing GP training across 90 percent of Queensland.  Through the program the College aims to address the critical shortage of doctors in regional, rural and remote Queensland communities.

The Federal Government’s Rural Health Multidisciplinary Training (RHMT) program supports the College to increase student training in rural and remote areas both through clinical schools and placement opportunities. Under the RHMT program, the College also administers the Regional Training Hubs initiative in partnership with regional hospital and health service providers and GP clinics, to support and grow a specialist medical workforce for regional Queensland.

General Practice Training

General Practice Training is delivered through the College with funding from the Australian Government Department of Health, to deliver the Australian General Practice Training (AGPT) program in north western Queensland.

TheAGPTprogramisapostgraduatevocationaltrainingprogramformedicalgraduateswhoarepursuingacareerinthespecialtyofGeneralPractice.TheprogramprovidestrainingtowardsFellowshipoftheRoyalAustralianCollegeofGeneralPractitioners(RACGP)andtheFellowshipoftheAustralianCollegeofRuraland RemoteMedicine(ACRRM).

It offers a distinctive approach to the delivery of training dedicated to meet the priority needs of the region, and improve the primary health of rural, remote and underserved communities, and Aboriginal and Torres Strait Islanders.

Organisational Charts

James Cook University

Principal Accountabilities

  1. Provide Administrative support to Medical Educators, Registrars and Supervisors in the South West region of JCU GP Training.
  2. Respond to enquiries, providing advice on GP Training administrative process, Registrar training process and policy and education sessions
  3. Provide assistance with the collection and recording of training progress information, including learning plans, assessment and feedback forms.
  4. Coordinate education meetings, workshops and events related to Registrar and Supervisor training requirements, including event programs, presenters and collating attendee feedback.
  5. Book staff, Registrar and visitor travel and accommodation.
  6. Process payment requests related to tax invoices for services or goods received, complete and maintain documentation required.
  7. Support the University's commitment to the principles of reconciliation, which exemplify respect for Aboriginal and Torres Strait Islander heritage and the valuing of justice and equity for all Australians.
  8. Demonstrate a commitment to the University values.
  9. Support the principles of the TropEco program and engage in commitment to JCU sustainability goals and objectives.


There are generic responsibilities that apply to all James Cook University staff. Your specific level descriptor can be found within the Enterprise Agreement.

Generic Accountabilities 

There are generic responsibilities that apply to all James Cook University staff. 

  1. The Training Officer is required to observe the lawful and reasonable directions, policies and decisions of the University Council, understand and comply with the Enterprise Agreement, the Statutes and Rules of the University, and other appropriate University authorities, as in force from time to time.
  2. The Training Officeris required to demonstrate a personal commitment to ensure personal safety and the safety of others and contribute to the continuous improvement of our WHS performance. This includes the effective implementation and compliance with James Cook University WHS policies, procedures and safe systems of work, together with all relevant legislation, duties and obligations. 
  3. The Training Officeris required to exercise proper discretion in all matters affecting the well-being of the University which involve public writing or speaking in accordance with the University’s Code of Conduct. 

Special Conditions

  • It is a requirement of this position to travel within the South West region and to other College locations in Queensland which may include overnight stays.
  • It is a requirement of this position to occasionally work outside of the ordinary span of hours.
  • It is a requirement of this position to hold a current ‘C’ class Queensland Drivers Licence.

Selection Criteria

Selection and appointments will be assessed against selection criteria.


  1. Degree qualification in business administration or equivalent field and relevant administrative work experience in medical education programs or an equivalent combination of experience and/or education and/or training.
  2. Demonstrated experience in the administration of support postgraduate academic training programs.
  3. Demonstrated well-developed organisation and time management skills with the ability to manage own workflow and prioritise to ensure deadlines and targets are met.
  4. Demonstrated well-developed written and interpersonal communication skills in dealing with people from a variety of backgrounds with competence and computer literacy in a range of computer programs such as Microsoft Outlook, Excel and Word, Power Point and Adobe.
  5. Demonstrated excellent customer service skills in managing high numbers of inquiries via phone and email, utilising problem solving skills to provide information and advice on policies and procedures exercising confidentiality and discretion.
  6. Ability to work independently as well as part of a team.


  1. Knowledge of medical training and the GP training environment in rural and remote Australia.
  2. Knowledge of University teaching and administrative systems, procedures and business processes.