Stanford Engineering has been at the forefront of innovation for nearly a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk-takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world’s most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world’s most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques an systems. School of Engineering website:  https://engineering.stanford.edu/

Founded in 1965, the Stanford Computer Science (CS) Department continues to lead the world in computer science research and education influencing society at levels that remain without parallel among academic institutions. Its spin-offs are among the most successful corporate ventures in the world, and many of the leaders in the academic and corporate research world are graduates of the Stanford CS Department. 

This position assists in the operations of the graduate admissions and helps with the degree progress of Ph.D. students in the CS Department.  The CS Department is one of the busiest on campus supporting premier faculty with their research and high student demand in both the undergraduate and graduate populations.  The department receives approximately 2000 applications for graduate admissions.  It has 66 faculty members and around 300 active Ph.D. students.

Computer Science website:  https://cs.stanford.edu/

Computer Science department admissions:  https://cs.stanford.edu/admissions/general-information

To be considered, applicants must submit a resume and cover letter.

Your responsibilities include:

• Assist with completing approximately 1400+ PhD, 2500 MS and 130 co-term applications, coordinate review of applications with the Student Services Officer and Director of Grad admissions.
• Enter data and update information for approximately 3000 applicants.  Follow up with applicants in cases of missing documents.
• Respond to routine phone and email inquiries from students, faculty, external constituents, and staff.  Serve as front desk person and point of first contact for graduate admissions.
• Research and resolve routine issues relating to student and applicant data, refer complex issues to the Director of graduate admissions.
• Assist with coordination of logistics for events such as admit weekend (100 attendees), orientation (250 attendees), and commencement (300 students).
• Assist students with requirements for graduate admissions documents.
• Maintain files and records of all applicants and incoming graduate students. File matriculant student files.

To be successful in this position, you will bring:

• Associate's degree and one year of relevant experience, or combination of education and relevant experience.
• Good judgment and sensitivity in handling of confidential information.
• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft Office Suite.
• Customer service skills.
• Basic office administration skills.
• Ability to learn compliance with legal, financial, and university policies and external regulations. 

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and résumé along with your online application. Your one-page cover letter should briefly describe your background in customer service and provide examples of your experience with attention to detail, responsiveness, and decision-making.

Additional Information

• Schedule: Full-time
• Job Code: 7500
• Employee Status: Regular
• Grade: E