Associate Director of Student Awards

California, United States
Saturday, 14 December 2019
End of advertisement period
Monday, 10 February 2020
Contract Type
Full Time

 The Financial Aid Office strives to enable all admitted students to take advantage of the opportunities at Stanford through one of the most generous financial aid programs in the nation. We are a dynamic team of dedicated professionals committed to serving all students, both undergraduate and graduate, and their families. We maximize use of technology to provide funding, tools and information necessary to meet educational expenses for all students. We ensure that institutional, governmental and private funds are administered in compliance with the highest standards of fiscal responsibility.

Reporting to the Director of Student Awards, the Associate Director of Student Awards administers the University’s financial aid programs for undergraduate and graduate students, with a particular emphasis on graduate programs. The Associate Director provides information to applicants, their families and supporters, Stanford colleagues, and the general public related to financial aid programs and policies or for a specific program or area and ensures compliance with federal, state and institutional regulations and policies for awarding aid

Your responsibilities include:

  • Directing the review of financial aid applications, including the monitoring of materials through multiple electronic systems, and managing graduate applications for loans as well as need-based support programs.
  • Monitoring and maintaining up-to-date knowledge of university and federal financial aid policy, communicating, documenting and processing information to ensure all staff are fully trained.
  • Focusing on non-professional graduate student issues, including maintenance of a relationship with graduate school and departments.
  • Collaborating with other offices at the university to provide a unified message to students.
  • Reviewing and approving financial aid awards to students, acting as a resource on financial aid matters for other staff.
  • Determining student awards based on computed financial need and other factors; adjusting budget and package based on special circumstances; and handling the most complex cases.
  • Training staff responsible for interacting with the public and evaluating applications.
  • Ensuring individual student exceptions identified in standard reports are addressed and collaborating with technical team to develop reports.
  • Performing outreach functions in the local community and responding to requests for informational meetings.
  • Communicating complex financial aid and other information to students and parents in a clear, timely and professional manner and handling the most complex cases.

*Other duties may also be assigned.

To be successful in this position, you will bring:

  • Demonstrated experience in needs analysis and packaging of student financial aid.
  • Excellent communication skills, including the ability to exercise tact and discretion when dealing with students, families and staff.
  • Expertise in counseling and working with students individually, ability to provide excellent customer service in difficult situations.
  • Demonstrated ability to set priorities, manage time and workflow and manage multiple, concurrent high priority projects in a time-pressured environment.
  • Demonstrated understanding and ability to explain University policy to others and detailed knowledge of financial aid regulations.
  • Demonstrated analytical and quantitative skills and good judgment.
  • Experience in training and providing leadership to staff.

In addition, preferred requirements include:

  • A Bachelor’s degree and give years of relevant experience or a combination of education and relevant experience.
  • Knowledge of multiple financial aid systems, document management systems, and window based environment and office applications.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
Freedom to grow. We offer career development programs, tuition reimbursement, or auditing a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
Discovery and fun. Stroll through historic sculptures, trails, and museums.
Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and resume along with your online application.

Additional Information

  • Schedule: Full-time
  • Job Code: 7629
  • Employee Status: Regular
  • Grade: H