Senior Technical Operations Partner

Brisbane, Australia
Wednesday, 11 December 2019
End of advertisement period
Monday, 6 January 2020
Contract Type
Full Time

About QUT

QUT is a major Australian university with a global outlook and a 'real world' focus. We are one of the nation’s fastest growing research universities and our courses are in high demand.

We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world. We are transforming the student experience we offer our 50,000 students and we place a premium on the international and national accreditation of our various professional degrees.

Our internationally award-winning Science and Engineering Centre is home to The Cube, acknowledged as one of the world’s largest digital interactive learning and display spaces. QUT established the world's first Creative Industries Faculty, and we invest heavily in collaborative learning and interdisciplinary research environments, including the new $95M Education Precinct.

Further information about QUT can be obtained from the website at

Our Vision

The QUT Blueprint 5 is our institutional strategic plan. It sets out priorities, strategies and key performance indicators to drive greater coherence and coordination of our efforts. Our overall vision for the future is:

  • to provide outstanding real world education through physical and virtual learning environments and innovative courses that lead to excellent outcomes for graduates living in a diverse and complex environment characterised by rapid, transformative change;
  • to focus on being a globally leading university that delivers solutions to the challenges of today and of the future through high-impact research that spans discipline boundaries and works in partnership with end users, leveraging our deep technological strengths and alignment to the human capital and innovation needs of the global economy;
  • to strengthen and extend partnerships with professional and broader communities to build our reputation as a source of knowledge that is applied to real world challenges.

About the Faculty of Health

The Faculty’s vision, to enable people and communities to create a healthy future for the real world, will be achieved through the delivery of world class teaching and research combined with productive and sustainable partnerships.

The Faculty operates across two campuses and several distributed sites and comprises seven schools:

  • Biomedical Sciences
  • Clinical Sciences
  • Exercise and Nutrition Sciences
  • Nursing
  • Optometry and Vision Science
  • Psychology and Counselling
  • Public Health and Social Work

Health is one of QUT’s largest faculties with nearly 600 Higher Degree Research students and approximately 10,000 coursework students enrolled across seventy courses. Approximately half of the Faculty’s 1,200 international students are enrolled in its undergraduate degrees. Our students have access to state-of- the-art learning spaces such as the newly refurbished 150-seat biomedical teaching laboratory at Gardens Point Campus and the Faculty’s teaching clinics (QUT Health Clinics) based at the Kelvin Grove campus.

The Faculty’s strength will continue to grow through its partnership with QUT’s Institute of Health and Biomedical Innovation (IHBI). Working together, the Faculty and IHBI engage researchers in large scale programmatic activities allowing research to be undertaken at scale to address current and future global challenges. IHBI’s researchers focus on three broad areas: prevention, intervention, and translation. Interdisciplinary research is conducted across three themes:

  • Injury Prevention and Trauma Management
  • Health Determinants and Health Systems
  • Chronic Disease and Ageing

The QUT Health Clinics, provide a high quality clinical training environment for allied health professional students and deliver quality patient care to the community. The clinics are a diverse and complex centre for interdisciplinary clinical care.

This comprehensive health care facility includes extensive outreach services, widening participation, Indigenous health care, school screenings, campus clinic services and other community initiatives and events.

About the Position

The Senior Technical Operations Partner is a highly agile and responsive role that provides leadership in a dynamic environment to meet institutional key performance indicators and deliver excellence in teaching, research and external engagement.

The Senior Technical Operations Partner works with the Laboratory and Technical Services Manager in the Faculty of Health to support the Faculty’s delivery of undergraduate teaching and research across a broad range of academic disciplines. This position is responsible for effective operations across the activities which relate to practical component of undergraduate teaching, facilities management and compliance targets.

The position will directly supervise a leadership team located across multiple buildings and campuses, which coordinates and delivers support for laboratories and simulated learning environments.

The Senior Technical Operations Partner is required to liaise with all levels of University staff, including senior management and academic staff, and external contacts including staff from other universities, professional bodies and government bodies.

This position reports to the Laboratory and Technical Services Manager for supervision, workload management and for Performance Planning and Review (PPR).

Key responsibilities include:

  • Provide effective leadership and supervision to a broad group of senior professional staff, including implementing strategies to ensure effective delivery of outstanding levels of technical support, facility management, as well as meeting compliance and financial targets.
  • Provide dedicated support and strategic advice to the Laboratory and Technical Services Manager, to support the establishment and ongoing operations of the Faculty-wide technical services, including strategic contribution to the annual planning cycle and high level monitoring and reporting on key performance indicators, both within the University and to external government bodies.
  • Effectively manage a diverse team located across multiple buildings and campuses and in doing so foster a collaborative, inclusive and solutions focussed leadership team with a service delivery mindset.
  • Develop and maintain effective and trusted working relationships with key stakeholder groups to ensure provision of an integrated and highly responsive technical support service, including contribution to department-wide initiatives and capacity for use of information and data to make informed business recommendations, including the identification of opportunities to respond to challenges.
  • Manage the planning and development of the team through performance management, mentoring, and workload and workforce planning and management, developing appropriate recruitment, retention, and development strategies including succession planning.
  • Engage in opportunities for professional development to ensure knowledge and skills are aligned with contemporary industry practice, including but not limited to additional on the job training, rotation through other roles and active participation in development activities.
  • Compliance with health and safety policies, procedures, hazard reporting and safe work practices relevant to the requirements of the local work environment.

Real World Capabilities

To deliver on QUT’s global, collaborative and connected vision requires a workforce that embodies the following capabilities:

  • Agility and openness to change
  • Connectivity and collaboration (intra and inter-disciplinary)
  • Cultural inclusion
  • Digital literacy
  • Future-focused thinking (strategic, innovative & design and entrepreneurial)
  • Global in intent and reach
  • Leadership of strategy, action and others
  • Performance and resource management

Type of appointment

This appointment will be offered on an ongoing, full-time basis.


Kelvin Grove and Gardens Point campuses.

Selection Criteria

  1. Education, training and/or relevant experience equivalent to postgraduate qualifications in health and/or science related disciplines in a university or institute setting, along with extensive relevant management experience.
  2. Excellent interpersonal and communication skills, written and verbal, in a variety of formats and for variety of audiences, with evidence of strong collaborations.
  3. Demonstrated experience in identifying opportunities for change that provide strategic value in an environment of continuous improvement, with a proven record of successfully managing projects to completion.
  4. Proven effective leadership and people management skills that drive team work, performance and service excellence across a variety of specialist functions including monitoring performance, the provision of feedback, workload allocation, and identifying training and development needs.
  5. Demonstrated experience in budget management and in the management and implementation of projects within agreed timeframes (including scoping, planning, delivery and post-implementation review).
  6. Demonstrated experience in managing compliance targets in health and/or science related disciplines.

Remuneration and Benefits

The classification for this position is Higher Education Worker Level 9 (HEW9) which has an annual remuneration range of $135,216 pa. to $141,656pa. which is inclusive of an annual salary range of $114,040 pa. to $119,470 pa., plus superannuation and 17.5% recreation leave loading.

Beyond personal and professional fulfilment, a career at QUT brings a broad range of tangible benefits. With competitive remuneration including superannuation, the University offers real and generous benefits.

QUT is a high quality and flexible organisation that is proud of its excellent employment conditions which include but are not limited to:

  • Reduced working year scheme
  • Parental leave provisions
  • Study support encompassing leave and financial assistance
  • Comprehensive professional development
  • Salary Packaging

Further benefits can be found at the Working at QUT page.

Information for applicants

The position is open to applicants who have ongoing full-time work rights in Australia. Aboriginal Australians and Torres Strait Islander people are encouraged to apply.

For further information about the position, please contact Ana Pavasovic, Manager, Laboratory and Technical Services, on (07) 3138 1828; or for further information about working at QUT contact Human Resources on (07) 3138 4104.

QUT is proud to be an inaugural Athena SWAN charter member. We have extensive and established support programs for women in STEMM. For more information on the Athena SWAN charter, contact Tracy Straughan on (07) 3138 1584.

How to Apply

For further information and to apply, please visit for reference number 191161.

When applying for this position we encourage you to upload your response to the selection criteria.

Applications close 6 January 2020

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