Job Profile Finance - Student Finance
Contract Type Permanent

Job Purpose

Maximise cash collection and minimise the risk of bad debt whilst maintaining a good relationship with customers.

Supporting and working with other finance and non-finance based teams to ensure the smooth running of our business in line with company policy.

Key Responsibilities:

• Provide an effective and innovative phone customer service experience to our University students.
• Assist and inform current students regarding policies and requirements for selected finance options.
• Provide proactive, timely, accurate and comprehensive customer service to students.
• Evaluate student accounts to explore solutions that assist students in attaining their educational goals.
• Monitor student account receivables and related financial activity to ensure its adherence with the student selected payment option and company policy.
• Suspend students for non-payment of fees and reassign the account to the in-house collection team to commence legal action.
• Supporting and collaborating frequently with other finance and non-finance based teams to ensure the smooth running of the business in line with company policy.
• Coordinate the resolution of past due balances under established guidelines through direct contact with students.
• Facilitate the processing of any loan partners such as Student Loans Company/Law Loan provider to ensure compliance with established regulations, policies, procedures, guidelines and ethical standards.
• Ensure all refunds are correctly authorised according to BPP refund policy and pass to the Finance team to be processed
• Proactive in identifying potential barriers with the student finance process and initiates steps resulting in resolution through asking questions, listening to responses, verifying information.

Department Group Finance - Group Reporting
Location UK, North West, Manchester

Candidate Criteria

• Able to organise and prioritise own and function's workload.
• Strong communicator with good negotiating skills.
• Strong interpersonal skills and a proactive business partner.
• Strong IT skills.
• Customer relationship skills.
• Target and deadline driven.

Please note the successful candidate will be required to undergo a credit and basic disclosure screening.

Employment Details

Contract Hours 37.50
FTE 1.00
Salary 21k

Attachments

Full Job Description

Student Finance Advisor Nov 2019 - JD & Guide.pdf (984 Kb)