BPP UNIVERSITY

Additional Support Coach

Expiring today

Location
London, United Kingdom
Salary
Competitive
Posted
Thursday, 28 November 2019
End of advertisement period
Friday, 6 December 2019
Ref
2827
Contract Type
Permanent
Hours
Full Time

Location: London Liverpool Street
Closing date: 06/12/2019
Salary: Competitive
Employment type: Permanent
Department: Accountancy & Tax 

Role Objective

To provide additional coaching and support to our apprentices via a range of contact methods and to liaise with their employer to ensure they progress through their apprenticeship. BPP provides apprenticeships that lead to professional qualifications in Financial Services, Professional Services & Accounting and Business & HR. Skills Coaches will be providing tailored support to learners, in order to ensure they are fully prepared and confident to successfully complete their apprenticeship.

Key Responsibilities and Accountabilities

  • Work alongside Performance Advisors & Performance Coaches as part of a dedicated Performance Support team, providing proactive and reactive support to students requiring additional help throughout their apprenticeship qualification
  • Provide one-to-one tailored coaching to those students who require it
  • Provide additional, dedicated support for those that have fallen behind the standard defined pathway (those defined as being “at risk” or “off track”). This support involves additional 1-2-1 meetings to encourage timely completion of their apprenticeship programme
  • Schedule and attend defined additional support calls that take place at frequent intervals prior to the next formal review call taking place
  • Supporting and advising learners to ensure that they fully complete the requirements of the apprenticeship
  • Working with BPP’s Quality Assurance Team to ensure all quality assurance requirements are being met
  • Supporting the apprentice with their Functional Skills qualifications as appropriate
  • Provide value adding reporting analysis to internal and external stakeholders
  • Completing required documentation within BPP defined timescales.
  • Effectively undertaking any other duties as required

Skills, knowledge, qualifications required for role

The successful candidate must demonstrate the following:

  • Focused and passionate about student success as well as seeking to improve and enhance the student experience
  • Excellent communication skills and the ability to build rapport and maintain empathy with stakeholders
  • Experience of working autonomously and managing own workload efficiently and effectively
  • An ability to take responsibility to develop own knowledge and skills
  • Ability to work as part of a wider team
  • Excellent time management and organisational skills
  • Excellent communication skills – written, over the telephone and face to face

The successful candidate will be required to undergo a DBS check.

ASC - September 19  

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