Application Support Analyst, Application Portfolio Management
Are you interested in building your professional experience through supporting and improving a range of applications in a complex information systems environment? Are you an enthusiastic and driven individual with a desire to be part of an Application Support team delivering high quality IT services to effectively support a range of business critical systems?
Your role will be focused on the rationalisation and migration of the university’s application portfolio. Working with the Application Support Team and our Data Centre Strategy (DCS) project team you will be key to the application migration process from onsite infrastructure to our new converged infrastructure. Your excellent communication skills will be utilised when working with a wide range of IT colleagues and users. You will be part of a team delivering a methodology for rationalisation and a controlled process for successful migration. You will ensure that the changes involved consider and mitigate risks adequately to allow for business continuity.
You will utilise skills, knowledge and experience gained through a technical support role to provide high quality proactive and reactive application support. You will answer technical queries, troubleshoot system issues and problems across a diverse portfolio of applications. You will work effectively as part of a team, aligned to the software application support lifecycle ensuring effective communication and consultation with stakeholders and customers in delivering high quality customer focussed application support services.
Working in a complex environment, your work as an Application Support Analyst will involve ensuring user documentation is maintained in line with standard operating procedures to ensure alignment with industry best practice, IT standards and regulatory compliance.
To explore the post further or for any queries you may have, please contact:
Jim Bird, Application Support Manager
Tel: +44 (0)113 343 7223, email: J.Bird@leeds.ac.uk
Location: Leeds - Main Campus
Faculty/Service: Professional Services
Category: Administrative and Clerical Support
Grade: Grade 6
Salary: £27,511 to £32,817 p.a.
Post Type: Full Time
Contract Type: Fixed Term (until 30 November 2021)
Closing Date: Sunday 08 December 2019
Downloads: Candidate Brief