Operations and Content Manager

London, United Kingdom
£38,084-£44,807 per annum (Grade 5)
Friday, 15 November 2019
End of advertisement period
Thursday, 28 November 2019
Contract Type
Fixed Term, Maternity Cover
Full Time

Department: Careers and Enterprise Centre, Student Services Directorate
Salary: £38,084-£44,807 per annum (Grade 5)
Location: Mile End
Closing date: 28-Nov-2019


The Careers and Enterprise team develops the employability of Queen Mary University of London students and graduates through a portfolio of services.

Our Operations and Content Manager is pivotal to the team. This postholder leads on the key operational activity which underpins a modern, efficient university careers service. The five key areas of operational responsibility are:

  1. Student-friendly curation and dissemination of labour market information;
  2. Generation of campaigns to communicate key careers messages across campus;
  3. Management and optimization of careers technology (such as the careers service management system);
  4. Generation of engagement and impact data;
  5. Front-of-house delivery – ensuring a high level of service to students at initial point of contact (and including appointments management).

The postholder line manages the Operations and Content Team (2-3 staff), and, as a member of the Careers and Enterprise Management Team, influences the strategic direction of the Service, particularly where this relates to the above five areas of operational activity.

The successful candidate will have experience managing careers information, delivering user-friendly client services and managing staff. S/he will be confident analyzing and interpreting data and using visualisation software (such as PowerBI) to present findings. We are also seeking a candidate comfortable with project managing the customisation of a careers service management system.

The role is full-time and is fixed term for up to one year and is available as a result of maternity cover. While it is expected that you will hold the role for the full period, should the post-holder on maternity leave exercise her right to return to work earlier, then this appointment will be terminated, subject to a notice period of one month.

Salary will be in the range of £38,084 - £44,807 per annum, inclusive of London Allowance. Benefits include 30 days annual leave and pension scheme. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

To apply and for a full job details including a job description and person specification please visit http://www.jobs.qmul.ac.uk/  and search for reference QMUL20242.

Please direct enquiries relating to the application process to recruitment@qmul.ac.uk. If you would like an informal discussion about the role, please contact Kirsti Burton, k.burton@qmul.ac.uk.

The closing date for all applications is: 28th November 2019. Interviews are expected to take place shortly afterwards.

Valuing Diversity & Committed to Equality

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