Service Desk Technician

Durham, United Kingdom
Grade 4 £19,612-£21,814
Friday, 8 November 2019
End of advertisement period
Wednesday, 20 November 2019
Contract Type
Full Time

Department : Computing And Information Services

Position Type : Technical And It

Grade 4 £19,612-£21,814

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their team work ability.

As a Service Desk Technician, you will act as first line support for University Staff, Student, and Visitor IT users, through all appropriate contact channels (Self Service, Telephone, Email, In person) to fulfil requests, provide support and resolve incident and problems.

The Service Desk Technician will be expected to provide an effective, high quality, responsive, customer focused support to all users of University IT in a timely and professional manner. As well as a willingness to develop new technical competencies and an ability to be flexible and work extended hours if required.

What you are required to submit

  1. A CV;
  2. The Person Specification and RYPA grids which you may copy into a separate document if preferred for completing and submission.
  3. A covering letter which details your experience, strengths and potential in the requirements set out above.

Your application cannot be taken forward without submitting all 3 documents outlined above.

This position is Full Time and Permanent.

Closes midday on : 20-Nov-2019