Education Services Officer

London, United Kingdom
£34,220 - £40,194 (Grade 4)
Thursday, 17 October 2019
End of advertisement period
Thursday, 24 October 2019
Academic Discipline
Social Sciences, Education
Contract Type
Full Time

Department: School of Mathematical Sciences
Salary: £34,220 - £40,194 (Grade 4)
Location: Mile End
Closing date: 24-Oct-2019


About us

One of five Schools in the Faculty of Science and Engineering, the School of Mathematical Science has an exceptionally strong research presence across the spectrum of areas within Pure and Applied Mathematics. The School is structured around 6 research groups and has approximately 950 undergraduate students, 50 postgraduate taught students and 70 PhD students together with a number of lively student-led societies including our award-winning Mathematics Society.

Following a period of significant growth, the School is comprised of around 70 academic staff, 12 research assistants and fellows, with several more to join in September 2019 and 14 members of professional services staff. The School is home to around 70 PhD students, and approximately 1,000 taught students.

Recently, £18M was invested in the School’s building transformation project to provide state-of-the-art research, teaching and study facilities for staff and students; the building will open in summer 2019.

About the role

Applications are invited for an Education Services Officer to join the School’s Education Services team, which provides support through the student lifecycle from enrolment to graduation.  The post-holder has responsibility for co-ordinating effective and efficient support for the administration and delivery of taught programmes, conveying a helpful, positive image to all those who deal with or work within the School. 

The post holder will deputise for the Education Services Manager, and will manage quality assurance procedures and module registration, co-ordinate e-learning provision, act as Secretary to the School’s Teaching and Learning Committee and have day-to-day supervision of the School’s two Education Services Administrators. The role is vital in enabling the School to deliver an effective service to students and staff.

The successful applicant will be educated to degree level or have equivalent work experience. The post-holder should be able to demonstrate significant experience of working in a Higher Education environment on student administration, and experience of dealing effectively with people in a University or similar environment with a customer-focused approach. The post-holder must be able to demonstrate an ability to organise and prioritise both their own and other team members’ workloads, develop strong relationships within and outside Queen Mary, working both independently and as part of a team.

The post holder must have excellent IT skills with demonstrable experience of Microsoft Office including Outlook, Word, Excel, PowerPoint together with an ability to prepare and analyse data, review processes and make appropriate recommendations based on this. 

For further details of the role and selection criteria please refer to the job specification attached.

The School and Athena SWAN Charter for Women in Science

The School holds a departmental Bronze Athena SWAN Award and is a registered supporter of the LMS Good Practice scheme. We are committed to the equality of opportunities and to advancing women’s careers. Please visit for information about the School and for our family friendly policies and parental leave.

Pay & Benefits

The post is full-time and permanent starting in December or as soon as possible thereafter. Starting salary will be in the range £34,220 - £40,194 per annum inclusive of London Allowance. Benefits include 30 days annual leave and USS pension scheme.

Informal enquiries may be made to Simon Rawstron, Education Services Manager at  

To apply, please visit and search for reference QMUL19721.

The closing date for applications is Thursday 24 October 2019. Interviews are expected to be held on Tuesday 5 November 2019.