edX Specialist, Services
Functional Area: Educational Technology
School Area: Office of Provost
Employment Type: Full-Time
Employment Category: Exempt
Visa Sponsorship Available: No
Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
PARTNER SUPPORT ENGINEER, edX, to work on support and satisfaction of edX’s growing global Course Creator community of instructors, teaching assistants, instructional designers, media specialists, engineers, and data analysts. Will provide in-depth technical product support and guidance to course authors; serve as an expert on edX products and practices; help develop and disseminate how-to guides, technical tips, and best practices; identify, diagnose, and escalate client-facing bugs; build a credible presence in communication channels with developers and authors; inform and improve services using a data-driven approach; demonstrate product capabilities and sample solutions to drive adoption of edX course creation; implement technical solutions for course teams; identify gaps in the course production process; and create value and drive sustainability efforts by analyzing course creator needs, synthesizing information, and creating and executing innovative solutions that enhance customer relations.
Must be able to work off-hours or weekends as needed.
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.