School/Unit Description:  Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. 

The WorkLife Office (WLO), a part of University Human Resources at Stanford University, supports the University’s academic mission through innovative programs and services to assist faculty, staff, postdoctoral fellows, and students in navigating the competing demands of their work, study, personal and family lives. The WorkLife Office is responsible for serving as the university’s author and steward of its dependent care strategy which stands out among Stanford’s higher-education peers as a comprehensive and forward-thinking set of programs and services. 

Position Summary: As the Program Operations Specialist, you will have demonstrated experience providing support to families, coordinating and implementing projects and feedback loops, be data driven, and be highly organized and motivated to support the work of the WorkLife Office. If you are someone who is passionate about building relationships and has strong project management and analytical skills, this position will both excite and challenge you.

Your responsibilities will include:

• Support to various projects with a mindset to drive quality while being highly organized and also addressing gaps and challenges along the way.
• Design tools to support the WorkLife Office team achieve the strategic results desired.
• Represent the WorkLife Office (WLO) with stakeholders, demonstrating fluency with the WLO programs and issues affecting families on campus.
• Develop and implement customer feedback loops to continuously refine and improve services.
• Oversee projects, including developing and tracking timelines and deliverables, develop and monitor budgets, collect and analyze data to assess progress and impact, and recommend course-corrections as needed.
• Create agreement/contract compliance tools and suggest strategies for their implementation.
• Create and analyze reports from data spreadsheets that represent and tell the story of the experience of services provided, and make recommendations for areas to improve.
• Proactively address systems issues with stakeholders, including peers.
• Actively contribute ideas and best thinking to peers and organizational leadership to achieve strategic goals.
• Respond and support families seeking the help of the WorkLife Office.

To be successful in this role, you will bring:

• Preferably a Bachelor’s degree in related field.  Minimum High school diploma and six years of administrative experience, or combination of education and relevant experience.
• Minimum of 3 years project management experience.
• First-hand experience addressing the needs of families and driving customer service improvement.
• Highly competent user of MS Office (Word, Excel, Outlook, PowerPoint).  Able to manipulate and analyze data.
• Strong work ethic, self-directed, and self-motivated.
• Excellent written, interpersonal, and oral communication skills.
• Experience being responsive to, and balancing the needs of multiple stakeholders and creatively improving systems.
• Ability to constantly perform desk-based computer tasks. Frequently sitting. Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, kneel/crawl.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more
• Other duties may also be assigned, not all unique aspects of this job are covered by this job posting. A full job description will be shared during the interview process.
• Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law

Additional Information

Schedule: Full-time
Job Code: 4104
Employee Status: Regular
Grade: G
Requisition ID: 84926