Communications Manager

California, United States
Friday, 20 September 2019
End of advertisement period
Wednesday, 20 November 2019
Contract Type
Full Time

Welcome to Land, Buildings & Real Estate

Land, Buildings & Real Estate (LBRE) is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the Stanford campus, where advancements across the academic spectrum are made possible. Our work is founded upon the collective value of dedication, innovation, expertise, teamwork, and continuous improvement. We are committed to serving the university’s academic mission, as well as preserving and enhancing Stanford’s 8,180 acres, and pride ourselves on supporting the teaching and research of the university as “Caretakers of a Legacy."

Stanford Transportation manages Stanford’s award-winning Transportation Demand Management program, which includes Stanford’s Commute Club, free Marguerite shuttle, transit and car-free options, bicycle program, and parking operations.

Are you passionate about writing, editing, and influencing the opinions and behavior of diverse audiences for the benefit of Stanford, our community, and the environment?

Are you a strategic and creative communicator, who has demonstrated the ability to develop, manage, and coordinate all aspects of complex writing projects with impressive results? If so, you could be Stanford Transportation’s new Communications Manager! 

What you will do in this role:

  • Working at Stanford Redwood City, you will perform content development and editorial review under minimal supervision.
  • In this role, you will manage a team of writers, ensuring that all communications are clear, concise, well organized, and effective in supporting and achieving Stanford Transportation’s goals.
  • Reporting to the Director of Communications, you will collaborate with our team and colleagues to promote sustainable transportation to the Stanford community, provide effective communications to our customers, and oversee the creation and publication of content and collateral to support our objectives.

You will be responsible for ensuring the quality, effectiveness, and timeliness of outreach and communications, including the following:

  • Stanford Transportation’s mass and targeted communications.
  • Stanford Commute Club communications, including promotions and campaigns.
  • Stanford Transportation website and microsites.
  • Direct email outreach.
  • Customer service communications, including policies, processes, and issue resolution.
  • Responses to media and social media.
  • Digital and print publications and collateral.
  • Video, webinars, and presentations.

You may be responsible for your own portfolio of communications in addition to overseeing two or more communications professionals. You also will be part of Stanford Transportation’s operations management team.

  • Research, plan, write, and edit original/complex publications for style and substance.
  • Develop and publish sensitive policy statements and publications for internal and/or external audiences.
  • Ensure adherence of editorial content to guidelines and oversee the work of other editorial staff or freelancers.
  • Recommend changes and amendments to communications or publications.
  • Work within deadlines and cost constraints of clients.
  • Advise and collaborate with clients on editorial and publication methods.
  • Communicate with writers, editors, photographers, vendors, and contractors, and review publication process.
  • Serve as a resource in developing strategies that promote effective delivery of publications/editorials to target audiences.
  • May assist with performance evaluation, hiring, and staff management.
  • May supervise professional or support personnel.

*Other duties may also be assigned

Note: Not all unique aspects of the job are covered by this job description

To be successful in this role you must bring:

  • Bachelor's degree and five years of relevant work experience or combination of education and relevant experience.
  • Demonstrated understanding of the principles, terminology, procedures, and best practices of communications, public relations, and editorial content.
  • Extensive experience in planning and implementing complex publications/editorial projects.
  • Demonstrated ability to synthesize and coordinate materials from multiple resources.
  • Demonstrated ability to edit complex stories for both style and substance.
  • Exceptional attention to detail and thorough command of editorial and proofreading skills.
  • Experience producing highly effective work within the deadline and cost constraints of clients.
  • Extensive experience and understanding of job-required software applications.
  • Demonstrated ability to apply ingenuity and creativity in solving complex problems.
  • Demonstrated ability to apply discretion and judgment in evaluating implications of information release to internal and external audiences.

Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

Additional Information:

Physical Requirements*:

  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sit, use a telephone, and grasp lightly/fine manipulation.
  • Occasionally grasp forcefully, writing by hand.
  • Rarely sort/file paperwork; lift/carry/push/pull objects that weigh up to 10 pounds. 

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Working Conditions

Occasional work on evenings and weekends.

Work Standards

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Job Family: Communications
Job Series: Editor
Job Code: 4252
Grade: I
Exemption:    Exempt

Note: Not all unique aspects of the job are covered by this job description

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. 

Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.

Additional Information

Schedule: Full-time
Job Code: 4252
Employee Status: Regular
Grade: I
Requisition ID: 84718