Technical Services Manager

Edinburgh, United Kingdom
Wednesday, 11 September 2019
End of advertisement period
Tuesday, 1 October 2019
Contract Type
Full Time

Location Edinburgh, GB      

Organization Name School of Engineering & Physical Sciences - Professional Services      

About Heriot-Watt University          

Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business and languages.

With a history dating back to 1821, Heriot-Watt University has established a reputation for world-class teaching and practical, leading-edge research, which has made it one of the top UK universities for business and industry. We connect with industry at every level and develop programmes to match their needs – so employers get work-ready industry-fit graduates.

Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.

We have an established set of values that help us to nurture innovation and leadership, and show our commitment to continuous improvement and development in all our activities.

For full details on our University please view our Careers at Heriot-Watt http://www.hw.ac.uk/about/careers-at-heriot-watt.htm

About our Team          

The School of Engineering & Physical Sciences has an international teaching and research reputation and close connection with the professional and industrial world of science, engineering and technology. 

We deliver teaching across 6 programmes: Chemistry; Physics; Electrical, Electronic & Computer Engineering; Chemical Engineering; Mechanical Engineering and Brewing & Distilling. In the 2016 National Student Survey Heriot-Watt University was ranked 35th in the UK and joint 3rd in Scotland with the University of Glasgow. 90% of our students were satisfied overall with their course in over half of the University's subject areas. At subject area level the School ranked in the top 10 UK universities for Chemistry and we were 1st in Scotland for Chemistry and Mechanical Engineering and 2nd in Scotland for Chemical Engineering. 

Our research ranges from fundamental sciences through to engineering applications, all of which are supported by strong external funding.  We have around 150 full-time academic staff who drive this research activity and are based in 5 research institutes:  the Institute of Chemical Sciences, the Institute of Photonics & Quantum Sciences, the Institute of Mechanical, Process & Energy Engineering, the Institute of Sensors, Signals & Systems and the Institute of Biological Chemistry, BioPhysics & BioEngineering. REF2014 named Heriot-Watt in the top 25% of UK universities, with 82% of our research ranked as world-leading or internationally excellent. Heriot-Watt ranked 9th university in the UK and 1st in Scotland for research impact.

GRID is a new ground-breaking facility (opened Summer 2019) to advance our Global Research, Innovation and Discovery. It has been designed to create cohesion between academic disciplines, industry partners and the global community, providing an innovative teaching and learning environment for mathematics, engineering, physical sciences and computer science students and staff. Located at the heart of the Edinburgh Campus, GRID is designed to excite tomorrow’s thinkers and challengers. It is a globally networked space where students can learn, tackle and immerse their curiosity and intellectual passions and create and experiment with ideas that could design solutions to real-world challenges. Featuring the very latest in technological innovation, including Augmented Reality, Virtual Reality and Gaming studios it has the capability to connect with global industry partners and our other university campuses around the world.

Detailed Description          

An experienced Technical Services Manager is required to join a team of technical managers to provide a complete technical service that supports all teaching and research within the School. The post holder is required to take responsibility for all day-to-day aspects of building management, maintenance and security, space allocation, estate development and minor works, as well as facilities and laboratory services provision. This is a new post and will be responsible for, in the first instance,   the new GRID building. Assistance and demonstrating in undergraduate electronic and mechanical practical teaching classes is also required. 

Potential candidates are encouraged to contact Derek Penman to discuss the post informally (email: derek.penman@hw.ac.uk or telephone 0131 451 3021

Key duties and responsibilities          

The post holder is required to:

  • Coordination of space, facilities and equipment for teaching and events within the allocated buildings providing day to day front line response to requests and issues, and, participate in emergency callout procedures - managing responses including shut down of services, incident management and rectification. 
  • Assist in the provision of the building induction for all new staff and students, including any training included within the induction process.
  • Implementation of building health & safety requirements as determined by the University and the  School Safety Committees including maintenance of mandatory safety records and facilitating inspections of the same.
  • Planning, arranging and participating in repairs and preventative maintenance to the building and its services, including monitoring, fault identification, inspection, repairs, escalation of issues as appropriate, cleaning, decoration and timely consumable replacement, ensuring that all work is undertaken in accordance with Health and Safety and mandatory codes of practice.
  • Assisting in the redevelopment and refurbishment projects, attending site and design meetings with Estates services as required and undertake and manage smaller, minor works projects as appropriate and with due consideration of University policies.
  • Assist in managing users of the buildings including technical staff in teaching and business areas and discuss issues with appropriate line managers.
  • Assist in the monitoring and maintaining expenditure of services/equipment/maintenance.
  • Give skills training and technical tuition in the use of relevant electronics and mechanical technologies in undergraduate and masters student practical classes and projects. Provide demonstrations, workshops and tutorials, alongside providing frequent feedback to students on their performance, and follow/refine/explain the design of set courses and their assessment.
  • Demonstrating equipment use and electronics/mechanical workshop theory to students.
  • Liaison with academic staff to ensure the provision of skills meets the demands of each programme/course and to communicate student performance.

Education, qualifications and experience          

Essential Criteria –

  • HNC/HND or equivalent in electronics/mechanical engineering or other relevant subject or substantial work experience in a similar role
  • Experience in buildings services and/or facilities management
  • Experience of front line trouble shooting of building services and equipment
  • Experience of gaining cooperation and managing staff in a non-line management position.
  • Ability to work flexible working hours - including member of emergency callout team.
  • Up to date health & safety knowledge for building services and good understanding of health & safety regulations and procedures and experience of Risk Assessment,  COSHH, Safe Systems of Work etc..
  • Expert level knowledge of electronic design skills, primarily , circuit design, circuit production, fault-finding and repair, with use of diagnostic equipment including is , power supplies, Signal Generators, oscilloscopes, soldering irons, small hand tools.
  • Expert level knowledge of mechanical workshop skills primarily small hand tools, 3D printers, laser cutters etc.
  • Experience of teaching and managing a class of students, including strong interpersonal skills, pedagogic knowledge and an ability to provide clear feedback and advice.
  • Good planning, team, communication and organisational skills
  • A positive, can-do, attitude with a willingness to accept responsibility.
  • A flexible approach and the ability to communicate at all levels.
  • Able to work effectively as an individual and flexibly as a member of a team to ensure an excellent service to staff and students. 
  • Some manual handling will be involved requiring fitness and physical effort.

Desirable Criteria

  • Electronics or Mechanical engineering degree or related discipline
  • Experience of radiation and lasers health and safety
  • An aptitude for IT including PCB CAD packages, coding and programming micro controllers

How To Apply          

Applications can be submitted up to midnight (UK time) on 1 October 2019

At Heriot-Watt University we understand that being diverse makes us better which is why we support a culture of respect and equal opportunity, and value diversity at the heart of what we do. We want to increase the diversity of our workplace to underpin a dynamic and creative environment.

Hours of work – The Roleholder will be expected to be flexible in the hours worked covering a shift pattern of 8 am to 4 pm and 2pm to 10pm Monday to Friday on a rotational cycle working on average 35 hours per week.  Occasional work at weekends may be required for Open Days, student events etc.

The GRID building is a new concept in student training and variation to working practices will evolve over the coming semesters to allow the best student training contact for teaching development.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.

Minimum Salary 32817      
Maximum Salary 40332      
Currency GBP                  
Amount of Travel Minimum Travel