Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills?

We provide accommodation for around 8,000 students in either self-catering halls or catered halls located at different sites, both on and off campus.  During vacations our accommodation facilities are used for vacation letting and residential conference delegates.

We are looking for an approachable, customer-focussed person to assist in the day-to-day running of a residential site. You must be comfortable dealing with a wide variety of customers, have excellent communication skills and be able to demonstrate a commitment to providing an excellent quality of service.

Your role is essential to the smooth running of the building and its services so a basic working knowledge of building structures, and the ability to carry out minor maintenance works, would be an advantage.

As there is a need to provide written reports, respond to electronic mail and input information into databases, basic computer skills are required e.g. a knowledge of Microsoft applications such as Word, Outlook & Excel.

You will be based at Sentinal Towers, but should be prepared to work at any of the other Residential Services’ sites as required.  The post also requires a Basic Disclosure check.

Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business. The normal working hours for this post are 10 hours per week, normally Monday to Friday 4pm to 6pm during term time (September to July), but there will be occasions when you are asked to work flexibly, namely during summer vacation periods and in order to host Student Intake and open days. 

To explore the post further or for any queries you may have, please contact:

Margaret Grimshaw – Residence Manager

Tel: +44 (0)113 245 3723, email: M.Grimshaw@leeds.ac.uk 

Location:  Leeds - Main Campus
Faculty/Service:  Facilities Directorate
School/Institute:  Residential Services
Section:  Residence Development
Category:  Operational Support
Grade:  Grade 2
Salary:  £16,460 to £16,766 p.a. pro rata
Working Time:  10 hours per week
Post Type:  Full Time
Contract Type:  Ongoing    
Closing Date:  Tuesday 27 August 2019
Interview Date:  Wednesday 04 September 2019    
Downloads:  Candidate Brief   Candidate Brief