University Job Title: Student Services Officer 4, General
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Academic Administration
Compensation Grade Profile: Student Services Officer 4 (24)
Work Location: Central Campus
Worksite Address: 165 Whitney Avenue New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Administration, Student Services
Total # of hours to be worked: 37.

Position Focus:

The Yale School of Management (Yale SOM) Career Development Office (CDO) supports the career management needs of more than 900 full-time MBA, Executive MBA, and Specialty Master’s students and 8,000+ alumni.  Reporting to the Deputy Director, Career Education and Coaching, the Associate Director for Operations and Program Manager for Career Education and Coaching (CEC) has dual responsibilities. As Program Manager for the CEC, partner closely with the Deputy Director, CEC to strategize and deliver top quality resources, programming, and career education tools to our students and alumni. This includes organizing materials and structuring where they live/ how students are accessing them, maintaining internal and external websites, and keeping on top of other administrative organization and program-related needs including tracking and increasing student and alumni engagement. Manage resources and vendor contracts, drive CDO marketing, and coordinate logistics for all virtual and in-person programming for the entire student and alumni populations. Additionally, as Associate Director for Operations, oversee and execute general CDO-wide office responsibilities including budget management, onboarding and technology needs, and office management. Liaise heavily with departments around Yale SOM and the University, especially IT, Facilities, Hospitality, and Communications. Serve as Program Manager for the Career Education and Coaching (CEC) team – drive operations, marketing, vendor contracts and logistics for resources and events for team, students, and alumni. Manage resources and access to them including staying informed of trends as new vendors emerge, negotiating and managing contracts, and coordinating with IT and the Yale Library as needed. Manage CDO communications to students and alumni including internal and external websites. Manage front desk administrator. Oversee office management including space, office environment, CDO-wide resources and organization of information (online and physical), and onboarding processes and technology/equipment management. Oversee and manage CDO budget. Interface with other Yale SOM departments, particularly with IT, Facilities, Hospitality, Communications, and academic departments, to achieve strategic school priorities and meet annual objectives (e.g., planning and execution of CDO calendar). Create and maintain a culture of responsibility, accountability, and support for all constituents. The following Principal Responsibilities are generic in nature; the information in this Position Focus are most relevant to this position.

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Essential Duties

1. Oversee strategy, design, development, and implementation of a broad-based CDO Curriculum to prepare all student and alumni constituents for each aspect of internship and full-time recruiting, as well as build life-long professional skills. This includes assessing current programs and evaluating needs for new innovative curriculum.2. Direct career advising for all MBA, Master of Advanced Management (MAM), and Executive MBA students, along with alumni. Generate best practices, ideas and tools for the unique career development needs of each population.3. Serve as resident expert on matters pertaining to career management and advising.4. Recruit, develop, retain, and lead the Program Management team and front line office staff.5. Manage the dotted line reporting relationship of Relationship Managers; allocate projects and give feedback on assignments related to career development programs and advising. Help generate ideas to develop the RM team in strategies, practices, and tools for advising MBA students and designing career development curriculum.6. In conjunction with CDO Director, Deputy Director of Relationship Management and Deputy Director of Employer Engagement, provide direction and serve as mentor/trainer for the Relationship Management (RM) and Employer Engagement teams. Collaborate with Deputies to guide them in their professional development.7. Plan, compose, and deliver an annual communications strategy and marketing materials for incoming MBAs, members of the returning second-year MBA class, incoming MAMs, as well as newly graduated students. Recommend ideas and suggestions to the CDO Director regarding Yale SOM Recruiting Policies and other global initiatives.8. Initiate and capitalize on new ideas and their implementation. 9. Manage programs intended to augment the experience of and improve outcomes for joint-degree students, MAMs, Silver Scholars, and students pursuing careers in countries in which they are not authorized to work.10. Create and maintain a culture of responsibility, accountability, and support for student initiatives.11. Interface with other Yale SOM departments, particularly with Academic Affairs and Student Life, to achieve strategic school priorities and meet annual objectives (e.g., planning and execution of CDO program calendar).12. Oversee budget for all initiatives related to curriculum and advising.13. Represent Yale SOM and the University to employers as part of student led treks.14. Oversee CDO team management of resources and subscriptions, whether on-line or printed, for students and alumni.15. Engage as one of four-person senior leadership team in the office to achieve common goals. Support cooperation, collaboration, and the sharing of information.16. Develop and implement strategies to involve the Dean, faculty, and the Yale SOM community as a whole in supporting the mission of the Career Development Office and of Yale SOM. Liaise closely with representatives from other campus offices involved in career services.17. Provide direction and motivation to others through communication, modeling appropriate behavior, optimism and high achievement to direct reports and office of 18 team members.18. Other duties as assigned or in response to changes in hiring and career trends, and changes within the University.

Required Education and Experience

Bachelor's Degree in a relevant field and six years of experience in career development, admissions, registration, placement, financial aid, student counseling or an equivalent combination of education and experience.

Required Skill/Ability 1:

Ability to operate successfully in a fast-paced multi-faceted environment. Ability to manage internal and external relationships, including vendor assessment, negotiation, and resource deployment. Superb project management skills.

Required Skill/Ability 2:

Proficiency with MS Office including Word, Access, Excel, PowerPoint, and expertise with database systems.

Required Skill/Ability 3:

Ability to work in an ambiguous environment and influence across teams, including to peers and non-direct reports. Ability to influence people and manage operations involving a high degree of detail.

Required Skill/Ability 4:

Ability to make independent, responsible decisions to create positive outcomes. Positive, can-do attitude with a desire to lead innovation.

Required Skill/Ability 5:

Ability to work evening or weekend hours required for events and school initiatives.

Preferred Education, Experience and Skills:

Demonstrated experience with complex project management in an operational/IT/event context. Conscious of hiring trends, work settings & variety of industries and career options. Exp working in higher ed career services, international work experience and/or multi-lingual capabilities. Global orientation; experience working across countries and regions, and fluency in more than one language.

Weekend Hours Required? Yes
Evening Hours Required? Yes
Drug Screen: No
Health Screening: No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.