Location: London Liverpool Street
Closing date: 12/08/2019
Salary: £21,000 - £23,000
Employment type: Permanent
Department: Academic Services

Job Purpose:

The Alumni Administrative Assistant is responsible for assisting the Alumni team with administrative support, in particular in respect of responding to standard alumni enquiries and managing the alumni inbox, administration support for senior or significant alumni engagement, co-ordinating alumni testimonials and organising alumni merchandise.

Key Duties:

The Alumni Administrative Assistant is responsible for:

Administrative support for senior or significant alumni engagement

• Assist with data management of significant alumni
• Produce Salesforce reports to support the identification of significant alumni
• Use LinkedIn to support the identification of significant alumni
• Assist with providing top level support to significant alumni

Alumni inbox management

• Respond to and deal with alumni queries
• Process alumni change of contact details.
• Respond to and deal with external enquiries
• Encourage membership of alumni platform BPP Community

Central alumni information management

• Ensure alumni information and data is stored and filed in a logical and accessible manner on the central file folder
• Ensure alumni information and data is stored and filed in a logical and accessible manner on O365
• Ensure GDPR compliance

Administrative support for Alumni team

• Assist with event organisation e.g. pricing, invitations, booking travel, follow-up
• Assist with production of alumni communications
• Assist with social media posts and updates
• Assist with report production

Alumni testimonials

• Assist with reaching out to alumni for testimonials
• Ensure all testimonials are GDPR- compliant with all necessary permissions
• File testimonials in organised manner so available when needed
• Assist in highlighting when a video testimonial might be appropriate
• Assist alumni with video testimonials done by Marketing team

Merchandise

• Maintain uptodate record of merchandise stock.
• Ensure stock is available for upcoming events eg graduations.
• Organise the transport of merchandise to and from events.

From time to time any other queries/tasks required across the Alumni team where capacity permits.

Other duties and responsibilities

• Complying with the GDPR
• Proactively and independently developing a detailed knowledge of BPP’s regulatory framework, programmes and courses
• Undertake any other reasonable duties as required commensurate with the grade of the position.

Skills, knowledge and experience required

Essential

• Knowledge of the Higher Education Sector
• Administrative experience, preferably in the education sector
• Good knowledge of Microsoft Outlook, Word, Excel and Powerpoint
• Experience in using social media to promote a business
• Problem-solving skills
• Data management skills
• Strong organisational skills with the ability to successfully multi-task
• Ability to work effectively under pressure
• Proactive, with the ability to work within a team
• Self-motivated with an ability to thrive under pressure
• Awareness of GDPR
• Customer-focused with the ability to communicate at all levels with internal and external stakeholders

Desirable

• Knowledge of Banner or a similar student information system
• Experience in developing brochures and creating jpg pictures
• Experience of working with a recognised Student Records Database
• Experience of working with/adapting to change
• Experience of using LinkedIn Sales Navigator

Alumni Administrative Assistant