APPLICATION SUPPORT LEAD
Salary up to £38,000 per annum
Plus excellent benefits 

Richmond, The American International University in London, is seeking to appoint an Application Support Lead. Reporting to the Head of IT, the  Application Support Lead will be responsible for the development, management and maintenance of the University’s administrative IT systems and will contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems. Main duties include to perform systems analysis, documentation and programming activities; provide 1st and 2nd line support to users of the University’s management information systems; liaise with departments to determine their needs and develop and deliver appropriate solutions. Other duties include to facilitate and participate in the testing/debugging of system upgrades and new functionality, diagnose and resolve problems occurring in multiple software and database platforms and partner with external providers of SAAS solutions to ensure best value and performance for the University.

Proven skills and experience in the following areas are required: 

• Use of query languages, commercial reporting tools including reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
• 4GL or 3GL programming languages to extract and manipulate database information; 
• work with MS SQL Server 2005 to 2012, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS 

Knowledge of using Ellucian’s PowerCampus or a similar student information system in higher education is desirable as is experience of database design and designing and providing training on reporting and business process tools. 

Richmond, The American International University in London is an independent, private University with dual American and British accreditation and US public charity status, delivering an education in the American liberal arts tradition. With two campuses in a five-acre site in Richmond Hill and Kensington in central London, and study centres in Florence, Rome and Leeds, the University has around 1,500 students from over 60 countries. 

Richmond is an equal opportunities employer. A Basic level DBS check will be required for this position.

For further information about this vacancy and the University, please visit: www.richmond.ac.uk  

Closing date: Wednesday 1 May 2019
Interviews will be held on Thursday 9 May 2019 

Please submit an application online at http://careers.richmond.ac.uk/ ensuring you upload a current CV and covering letter, together with details of three recent work-related referees.

Please note that while submitted applications will be acknowledged, we are unable to provide individual feedback to applicants.