Supporter Care Coordinator

Department :    Supporter Operations

Do you want to be part of an award winning department that pushes boundaries to tackle some of the biggest issues that affect our society? 
Do you enjoy working as part of a dynamic and fast paced team? 
Are you highly motivated with a passion for customer care?  
If yes, this could be the job for you!  

This is an exciting opportunity to work for an award winning Fundraiser & Supporter Development department, which spans the higher education and charity sectors. 

What we are looking for 
We are looking for a Supporter Care Coordinator to join our ambitious team. 
Specifically, you are a highly motivated, hardworking and organised person, able to set and work to deadlines and Service Level Agreements. You will have a proven track record of working in supporter care and/or customer service, and building successful relationships with internal and external stakeholders. Most importantly, you will have the ability and willingness to learn and expand on your current skill set within an environment of continuous knowledge-sharing and improvement. The successful candidate will have an eye for detail and problem solving, proficient in communicating across multiple platforms, with a history of outstanding customer service.

The successful candidate will be responsible for providing Supporter Care services to King's College London (KCL), Guy's and St Thomas' Charity (GSTC) and the Maudsley Charity efficiently and effectively. You will ensure all interactions with alumni, donors and supporters are completed to a high standard, and recorded accurately on our fundraising database.

You will be responsible for taking donations over the phone and ensuring the highest standards of donor care. You will also be involved in stakeholder and supplier management, cross-team project work and providing feedback and updates to the wider department.

In addition to this, the role also incorporates an element of cross team and Gift processing responsibilities, to ensure the team operates at maximum efficiency and provides the best possible supporter experience. This will involve effective collaboration with Gift Processing Coordinators in the team to ensure a seamless banking and thanking process.

This role would suit candidates with an interest in the motivations of charitable giving, and a background in customer service, charity fundraising, supporter services or a related educational background, with previous experience in the use of Raiser's Edge being highly desirable.

About us 
Our Fundraising & Supporter Development team fundraises for both the university and our partner NHS hospitals - a unique partnership and the first of its kind in UK and European philanthropy. Our activities span fundraising from major gift to individuals, corporate and community & challenge events as well as engaging the university's alumni community.

We are currently mapping out new ambitions for a new fundraising campaign. This follows the successful close of World questions| King's answers, which raised over £610m to help tackle some of the world's biggest questions. This global, award-winning campaign enabled King's to achieve ground-breaking milestones in neuroscience and mental health, cancer, child health, society and international relations. It is our ambition that our next campaign will be even more successful than the last, in order to make a real and positive difference to the world we live in.

If you would like to be part of this journey and help make a difference this is your opportunity!

Our Recruitment Approach 
We recruit against a set of core values. These are values that are important to us, help us to be a high performing team and are a key part of our departmental culture. 
Our Core Values are: 
Brave | Rigorous | Integrity | Commitment |Supportive

This post will be offered on an indefinite basis.

This is a full-time post. 

The selection process will include an assessment and competency based questions in a panel interview. Interviews will be held during the week commencing 29th April. 

Grade and Salary :    £27,994 - £31,053 inclusive of London Allowance   Job ID :    012467
Post Date :    03-Apr-2019    
Close Date :    22-Apr-2019
Contact Person :    Chris Demetriou    
Contact Details :    0207 848 4233 or christopher.demetriou@kcl.ac.uk