Service Desk Analyst
Application closing date: 29/03/2019
Location: Llandaff Campus
Salary: £20,275 - £24,029 pro rata per annum
Your primary role will be to provide 1st line technical support to staff and students within the IT service desk, to include collection and logging and in many cases diagnosis and resolution of technical queries. You will also offer application support to Cardiff Metropolitan University students and staff. You will be responsible to the IT service desk team manager and will play a key role in providing a comprehensive range of quality Information Services to our customers. The nature of the position demands versatility, flexibility, initiative and a genuine desire to give our customers a first class IT service.
The hours can be worked over 3 or 5 days per week.
Principal Duties and Responsibilities:
Providing 1st line technical support for students and staff - troubleshooting and resolving where possible queries including but not limited to the use of IT equipment and software applications, authentication issues, and connectivity of WiFi devices.
Provision of the IT service desk service using a service desk system to log calls received either by person, email or telephone, or web chat.
Working and sharing information with members of the IT service desk team to provide consistent and relevant information for staff and students and recording of service related issues.