Student Services Senior Administrator

University of Nottingham
Nottingham, Nottinghamshire (GB)
£23,334 to £27,830 per annum (pro-rata if applicable) depending on skills and experience
Thursday, 14 February 2019
End of advertisement period
Wednesday, 27 February 2019
Contract Type
Full Time

Specialist Processes

Location:     University Park
Salary:     £23,334 to £27,830 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance. 
Closing Date:     Wednesday 27 February 2019
Reference:     STU495118

The University has transformed the delivery of student administration and support through the creation of a new Students Services Department.  This role sits within the Accessibility Team, within Specialist Processes, Service Development. The Specialist Processes Team includes Accessibility, Finance, Funding, Sponsor Relations and Visas & Immigration and is based in Cherry Tree Lodge, University Park.  

The role holder will manage approximately 60 Academic Support Workers acting predominantly as note-takers, exam support workers, mentors and study assistants for approximately 70 disabled students across five campuses. The Academic Support Worker Service is a long-established service at the University.

The role holder will have significant administrative experience, excellent communication and people skills as well as strong organisational skills. The role will involve recruiting, training, allocating, administrating, monitoring and effectively co-ordinating Support Workers to maintain high standards of support work. Thus, the role holder will deliver training sessions a part of the recruitment process and liaise with other keys areas of the University such as Human Resources, Payroll, Unitemps and the Examination Team in addition to monitoring budgets, responding to email, telephone and face to face queries. An understanding of teaching and learning at University would be beneficial. 

Working in a busy and dynamic environment, the successful candidate will be highly enthusiastic and self-motivated.  They will have an excellent eye for detail and will be experienced in delivering a high quality service in all aspects of the role.  A flexible approach to work and an ability to react appropriately to changing priorities will be essential. Previous experience of working in the area of Accessibility is not required but knowledge of academic support work may be an advantage. 

This position is full-time. The hours will be 36.25 per week, normally 8.45 am to 5.00 pm Monday to Friday (with a one hour lunch break). Applications for job share will be accepted. There are some periods in the academic year when annual leave is not available, such as prior to and during exam periods, as well as at the start of each semester.

Informal enquiries may be addressed to Kim Lawson, tel: 32231 or email Please note that applications sent directly to this email address will not be accepted.  
Our University has always been a supportive, inclusive, caring and positive community. We warmly welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus. We welcome applications from UK, Europe and from across the globe. For more information on the support we offer our international colleagues, visit;    

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