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Senior Systems Support Specialist

Employer
AUSTRALIAN NATIONAL UNIVERSITY (ANU)
Location
Canberra, Australia
Closing date
10 Feb 2019

View more

Job Type
Professional Services, IT Services
Contract Type
Permanent
Hours
Full Time

Classification: ANU Officer 8 (IT)
Salary package: $97,812- $104,717 per annum plus 17% Superannuation
Terms: Full time, Continuing 

We Offer:

  • Professional, collaborative and supportive work environment;
  • Excellent remuneration and benefits package including:
    • 17% Superannuation Contributions; and
    • Annual Leave Loading.
    • Generous leave entitlements.
  • Mentoring and ongoing career development

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

Position overview

ITS is seeking a suitably qualified individual with a successful record of achievements, for the position of Senior System Support Specialist.

This role will be expected to provide the following for our enterprise systems:

  • Primary technical conduit/coordination point between business areas and ITS and/or Vendors.
  • Applications development, system administration/configuration and other technical support services.
  • Coordination of technical system life cycle work.
  • Contract and software licence life cycle management.
  • Management and delivery of technical related work.

Established communication, relationship management, business analysis and documentation skills are also fundamental to the role.

Application support, training and development experience in Service Now would be highly regarded.

Enquiries: Peter Ness,

T: 02 6125 7876,

E: peter.ness@anu.edu.au 

Closing date: 10 February 2019

Position Description:  PD Senior Systems Support Specialist ANUO8 .pdf

ANU values diversity and inclusion and believes employment opportunities must not be limited by socio-economic background, race, religion or gender. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in the country.

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